Privacy and Marketing Notice TMS is committed to ensuring that your privacy is protected. This privacy notice explains how we use any personal information we collect about you. What information do we collect about you? We collect information about you when you enquire about our services, meet with our sales team, or make an enquiry via email or telephone. We also collect information when you voluntarily complete customer surveys or provide feedback. Website usage information is collected using cookies. How will we use the information about you? We collect information about you such as your name, company, address, email address and telephone number. We collect it to allow us to process any orders you might make and also if you agree, to contact you with news of our services, which we think might be of interest to you. We never share your information for marketing purposes with third parties. Marketing From time to time, we would like to send you information about out services by email, post, telephone or text message but we will not do so without your consent. If you have consented to receive marketing, you may opt out at a later date. Cookies A cookie is a small text file placed on your computer designed to collect standard internet log information and visitor behaviour. This information is used to track visitor use of the website and to compile statistical reports on website activity. Other cookies aid user interaction with features on this site such as LinkedIn feeds. Please read below for more details.

How cookies work on our site The pop-up cookie banner gives the user complete control over whether they accept or decline cookies for this site with no cookies being set or delivered without the user’s consent. The options are: • Not to interact with the cookie at all, but carry on viewing the site regardless. This means NO cookies will be set, but as a consequence some site functionality will be lost. • Choose to ‘Decline cookies’. This means just one cookie ‘cookieconsent_status’ will be stored which notifies our site that the user does not accept cookies, but as a consequence some site functionality will be lost. • Choose to ‘Allow cookies’. This means initially just one cookie ‘cookieconsent_status’ will be stored which notifies our site that the user accepts cookies, further features of the site can then use cookies to enable them to work correctly.

What if I change my mind? If a user changes their mind at a later date and no longer wants to accept cookies from our site, they can use the pop-up cookie banner to ‘Decline cookies’. This means all cookies set by user interaction on this site will be removed with the exception of ‘cookieconsent_status’ which will then notify our site that the user does not accept cookies. Here is a list of known cookies used on our site and their purposes NOTE: The information shown in this list is subject to change. Cookies from linkedin.com: ‘lang’ Used to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings. ‘JSESSIONID’ Used for Cross Site Request Forgery (CSRF) protection and URL signature validation. ‘li_gc’ Used to store consent of guests regarding the use of cookies for non- essential purposes. ‘lidc’ To facilitate data center selection. ‘li_alerts’ Used to track impressions of LinkedIn alerts, such as the Cookie Banner and to implement cool off periods for display of alerts. ‘bscookie’ Used for remembering that a logged in user is verified by two factor authentication and has previously logged in. ‘bcookie’ Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform. Cookies from google.com: ‘_ga’ , ‘_gat’ , ‘_gid’ Used to collect information about how the site is used by visitors. We use the information to help improve our site. These cookies collect the information in an anonymous form, including things like the number of visitors to our site, where visitors have come from and pages they visited. These cookies use a unique identifier for tracking purposes. ‘cookieconsent_status’ is stored after the user interacts with the cookie banner, it stores the information about the preferences to use when accessing this site. For more information about cookies please visit www.allaboutcookies.org or www.aboutcookies.org . How we protect you whilst using our website Security is a major issue for anyone using the internet. You need to know that a website is legitimate and secure before you use it. To address these issues, the TMSSS website uses HTTPS which is the protocol over which data is sent between your browser and our website. The S at the end stands for secure and means all your communications between your browser and our website are encrypted. Access to your information and keeping it up to date TMS Support Solutions Ltd store and process your Data at its Headquarters located in the United Kingdom. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at Marketing, TMS Support Solutions, Alpha Court Business Park, Swingbridge Road, Grantham, NG31 7XT. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If any of the information changes, for example if you change your email address or name, please email us, or write to us at TMS Support Solutions, Alpha Court Business Park, Swingbridge Road, Grantham, NG31 7XT. Your consent By providing your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Data Retention Once you have given us permission to hold your data, we will only hold it for up to 12 months if there has been no contact between us in that time, or you have notified us otherwise. Your information will be taken off the database and destroyed. You can unsubscribe from our contact list at any time by sending an email to us with the word “unsubscribe” in the subject line. Data Controller TMS’s Data Protection Officer is the Commercial Director, who is the nominated officer registered with the Information Commissioner’s Office (ICO). How to contact us We welcome your views about our website and our privacy policy. If you have any queries or comments, please contact us by email, or write to us at TMS Support Solutions, Alpha Court Business Park, Swingbridge Road, Grantham, NG31 7XT. Changes to this notice We keep our privacy notice under regular review and we will place any updates on our web site.